Claiming JobSeeker Payment (JSP) 001-19051501

This document explains how an individual can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to declare

Customers must claim as soon as possible online via the Services Australia site.

To qualify for JSP a person should:

– be of certifying age for JSP
– fulfill Australian residence requirements for JSP
– be unemployed, and
– looking for work and going to participate in activities that increase their chances of discovering a task, or
– unable to work, study or try to find work due to medical condition, disease or injury, or
– employed or studying full-time and are unable to carry out these due to a medical condition, illness or injury and work or study to go back to

If the consumer has actually shown they are not able to work due to a temporary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW consumers claiming JSP

A DSP customer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours per week, and
– their income falls below the JSP earnings test cut-off

For example, a self-employed DSP consumer is still working 30 hours weekly, however their income has actually minimized. See Rates and Thresholds.

In all cases, examine if the consumer is qualified to have their DSP renewed before looking at another payment. See Commencing or returning to work or self-employment Disability Support Pension (DSP).

Early claims for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they end up being qualified they must supply their bank account balances, evidence of income and employment separation details.

Customers can begin an early claim online. They will have the ability to finish Your individual details, job Your scenarios and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the client will have less questions to respond to in the online claim.

Customers can not finish Review and Confirm, Next actions or send the claim online till within 14 days of being eligible for JSP. They will get a pointer notification 14 days before the eligibility date.

An apprehended person may lodge a claim as much as 3 weeks before release from prison. These claims are ruled out early claims as the consumer is qualified however not payable when they claim.

Customers transferring from a current earnings support payment can lodge an early claim as much as 28 days before the date of credentials.

Online claims

Customers should develop a myGov account and link their Centrelink online account to it.

Once the client has actually linked their Centrelink online account to myGov, to start an online claim for JSP they should:

– indication in to myGov and gain access to their linked Centrelink online account
– ensure their individual information are proper. From the menu, pick the My information > Personal and contact information > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For more details, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a decreased question set as part of their online claim if they are:

– currently in invoice of an income assistance payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a job exists to the customer on their Centrelink online account homepage as much as 28 days prior to losing credentials for their current payment.

The task will permit the customer to undertake a streamlined claim procedure to submit a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for clients considered not able or unsuitable to finish an online claim or nominees. ACC must likewise be utilized in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, through uploaded files, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC implies:

– the customer can begin a claim online and a Service Officer can take it over, or
– a Service Officer can help a customer begin a claim which can then be completed by the consumer in their Centrelink online account

Remote customers

If the consumer lives in a remote location and typically utilizes an agent, Remote Service Centre, or phone to do organization and is not able or unsuitable to complete an online claim, the customer ought to be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team supplies specialised remote service for determined remote clients.

The client needs to have:

– the remote sign showing on the Customer Overview, or
– a residential address in a remote area

To inspect the address is in a remote place:

– browse the town name in Office Locator
– view the Towns Result List
– see the Remoteness column

Customers with nominee arrangements

Correspondence nominees can send an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to claim JSP on behalf of their principal, use an online claim initially. If they decline the online claim offer, a Service Officer must run Assisted Customer Claim (ACC) with the candidate.

If a candidate is declaring on behalf of an individual, motivate the nominee to help the individual claim JSP utilizing the individual’s Centrelink online account. If the candidate is unable or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some situations, it may not be affordable for a client to finish all Required jobs prior to sending their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to an Area of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually paused all Relocating to a Location of Lower Employment Prospects (MALEP) assessments.

If the customer has moved address within the previous 26 weeks, Services Australia must identify if they have their work prospects by relocating to a brand-new place.

If this holds true, the Service Officer must investigate a possible MALEP work associated exclusion period.

Unemployed due to a voluntary act or misconduct

If the client has voluntarily left work or been dismissed due to misbehavior in the 12 weeks prior to claiming, an unemployment failure or a Joblessness Non-Payment Period (UNPP) might have happened.

Do not generate compliance action until the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is gotten to identify a non-compliance occasion has actually taken place.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most job applicants go through RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are qualified for a referral to a Labor force Australia or other expert service provider, will have a preliminary consultation reserved during the Participation Interview. Attending this very first service provider visit is referred to as the task candidate’s RapidConnect requirement.

For the most part, conference RapidConnect requirements will determine the start date of the task hunter’s income support payment. Note: this undergoes job seekers satisfying any waiting periods and qualification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer brand-new job applicants to the Workforce Australia online work service. This leaves out job candidates residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have been receiving an income support payment or job allowance for 9 or more continuous months might be entitled to a higher rate of payment. The system will immediately compute this and apply the appropriate rate for eligible clients.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information may present to consumers during their online claim. Employer information, name and ABN, will exist to the customer if STP data is offered to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the alternative to confirm the company within the claim. If a customer verifies the company, as soon as on payment, job STP pre-filled income will be presented to the client when they report. If the consumer does not verify the company, once on payment, the STP employer may provide to the client again when they report.